Frequently Asked Questions
Everything you need to know about shopping with UNTIED.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and zip code, and print your prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Are UNTIED products sustainably made?
Sustainability is core to our mission. 80% of our current collection is made from organic cotton or recycled polyester, and we use plastic-free packaging for all shipments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.